Privacy & Cookie Policies
We have the utmost respect for your privacy. This policy explains what personal information we gather when you visit our website and gives details of how we use that information. Please contact us if you have any questions.
Who we are
We are a limited company registered in England and Wales under the company number 4962926, based at Unit 6, Sycamore Close, Cambridge, CB1 8PG, England. Our registered office is at 4 Prince Albert Road, London, NW1 7SN. For details of how to contact us please visit our Contact Us page.
How we collect your personal information
We will collect and retain your details if you ask us to send you some free samples or if you contact us to ask a question. This will include your name, email and phone number and any other information you provide to us. We will also contact you by telephone to ask for your last name, address and details of your professional qualifications.
How we use your personal information
We will use your information to:
- contact you so you can choose your free samples
- send your free samples
- set up your professional account
- send any information you have asked for.
We will contact you by email with information and updates via the a third-party mailing system (currently MailChimp). You can choose to stop receiving emails from us at any time by clicking the unsubscribe link which is clearly marked on the bottom of every email. We will never pass your personal information to other organisations for their marketing purposes. The use of your data in this way is necessary for both parties legitimate interests.
How long we keep your data for
We keep your personal data as long as you remain a customer with us and for at least seven years after that, in order to comply with our legal obligations. If you have asked us not to use your data in a particular way (such as unsubscribing from our mailing list) we will keep a record of your request to ensure that we fully comply with it.
It is our policy never to offer any medical advice; however from time to time people contact us with details of their health or the health of a family member or friend to ask for our advice. In order to protect ourselves from any charge of having erroneously offered medical advice we do not delete this information from our records.
Sharing your information
We may share your personal information with third party organisations that supply services to us, such as our shipping provider, email provider, etc. We will check that these companies keep your information secure. We will not pass your personal information to other organisations for their marketing purposes.
When you visit or browse our website we collect information using cookies.
Analytics & advertising (third-party cookies)
Our site uses Google Analytics to recognise and count the number of visitors to our site and to see how they are using it. This helps us to improve our website.
How to disable cookies
Most web browsers allow some control to restrict or block cookies, however if you disable cookies you may find this affects your ability to use certain parts of our website. For more information about cookies and instructions on how to adjust your browser settings, see the ICO website.
You can control your online behavioural advertising preferences using the Your Online Choices website.
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we must act on without undue delay. You have the right to access your personal information, have information which is incorrect or incomplete rectified, have your data erased, port your data to another company and object to the processing of your data. You can contact us regarding your rights by using the Contact Us form on our website or by calling us on 01223 242242. If you wish to opt-out of receiving marketing emails you can unsubscribe using the link on each email.
Legal obligations when handling your data
We may need to share your personal information with other organisations to comply with applicable legal obligations (for example, for financial reporting).
We are committed to keeping your information secure by taking appropriate technical and training measures to ensure that your data is processed lawfully and protected against accidental loss.
Transfers of personal information outside Europe
Personal data in the European Union is protected by data protection laws but countries outside of the EU do not necessarily protect your personal data in the same way. Our website provider and other third-party service providers (such as our website provider, email provider, email marketing provider and analytics companies) are hosted in the United States and this means that we may transfer any information which is submitted by you through the website outside of the European Economic Area (which means all the EU countries plus Norway, Iceland and Liechtenstein) ("EEA") to the United States. When you send an email to us, this may be stored on email servers which are hosted in the United States. We will take steps to ensure that our third-party companies use the necessary level of protection for your information (including checking that they are compliant with the EU-US Privacy Shield Framework) but if you do not want your information to be transferred outside the EEA you should not use our website or contact us via email.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority: ico.org.uk/concerns.